5 Tips for New Employment Staff

Congratulations on becoming the newest member of the employment team! Helping clients obtain employment and advance in their careers is challenging work, but also extremely rewarding. Here are some tips to help you navigate the day-to-day work and succeed in your new role. 1. Introduce Yourself Your manager will introduce you to the coworkers you

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What is a Community of Practice?

As colleagues working across the resettlement community, we all bring a wealth of expertise to our work. But whether we work for states, resettlement agencies or other organizations, it’s not always easy for us to learn from one another. To help meet this need, Switchboard is excited to launch our first interagency community of practice

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A Round-up of Resources on Project Design

Are you working to design a new project or refine the design of an existing program? Switchboard’s Resource Library hosts a variety of project design resources developed by the Monitoring and Evaluation Technical Assistance Project (META), a former ORR-funded technical assistance provider. If you’d like customized support for your specific project, consider submitting a technical

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Job Counseling for Career Pathways: Asking the Right Questions

This blog post is adapted from the Switchboard toolkit Job Counseling for Career Pathways. Across the country, there is an increasing emphasis on career pathways programming in refugee employment programs. Whether you are looking to build a dedicated career pathways program or simply tweak existing program offerings to better serve clients looking to move beyond that

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A Round-up of Resources for Social Work Month

Did you know March is National Professional Social Work Month? There are many great social work and casework resources in the Switchboard Resource Library, which hosts over 400 downloadable and multimedia files! Here is a round-up to help you get started: Maintaining the Caseworker-Client Relationship Introduction to Case Management Project Strengthening Organizations Assisting Refugees (SOAR),

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Why the Name Switchboard?

Welcome to the Switchboard blog! For our first post, we thought we’d share how our team came up with the name Switchboard. You may have heard our program previously referred to as the Refugee Technical Assistance Program, or RTAP. We knew we needed a name that was more memorable and readily identifiable. Here is the

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