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Improving Data Quality in Case Management: 4 Tips, a META Case Study, and a Useful Template
November 17, 2016

We all collect a range of data for our refugee case management programs. We use data to determine and document client eligibility, to ensure the quality and timeliness of services, to track program progress and outcomes, and to inform decision making.  These three new resources will help you ensure that the data collected as part of case management is high quality: complete, correct, consistent, relevant and timely.  

META’s 4 Practical Tips for Improving Data Quality in Case Management Programs can help you improve your processes for collecting and analyzing data, from determining what to capture, to setting up strong organizational procedures and training staff.

The accompanying Case Study 4 puts one of these tips into practice. You’ll learn how one caseworker used automatically updating graphs (also called dashboards) in Microsoft Excel to better monitor his program data. 

Last, be sure to check out META’s Sample Data Quality Assurance Standard Operating Procedures (SOPs). Developing and following SOPs can help make data quality assurance part of your culture and routine practices. SOPs can improve your data not just through having a consistent framework for resolving problems that may arise, but also by building staff confidence and dedication to quality data. This document provides sample SOPs in the context of a case management program and can be easily modified to suit your organizational needs.

META also hosted a webinar on this topic! Click here to stream the recording.