The Switchboard resource library brings together a variety of resettlement-related materials. Learn more >>

This library hosts materials developed by Switchboard and by former Office of Refugee Resettlement (ORR)-funded technical assistance (TA) providers (most in fiscal years 2016-2018, with selected earlier materials). This library links materials externally where: their formats were incompatible with internal hosting; they were developed by current ORR-funded TA providers; or they were developed by non-ORR funded authors who granted permission for the links.

Author Definitions

BRYCS
Bridging Refugee Youth and Children's Services
CLINIC
Catholic Legal Immigration Network, Inc. National Citizenship Capacity Building Project
CVT
Center for Victims of Torture National Capacity Building Project for Specialized Torture Treatment Centers
Higher
Higher Employment Services Technical Assistance
Mercy Housing
Mercy Housing Refugee Housing Program
META
Monitoring and Evaluation Technical Assistance Project
NPCT
National Partnership for Community Training Mental Health Technical Assistance Program
Project SOAR
Project for Strengthening Organizations Assisting Refugees
RHTAC
Refugee Health Technical Assistance Center
Welcoming America
Welcoming America's Welcoming Refugees Program
Other
Authors not receiving technical assistance funding from ORR

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Icon for Organizational Development Resource Type

About Switchboard Video

Video
Author(s): Switchboard
Date: March 29, 2019
Topic(s): Organizational Development

Watch this 3-minute video to learn all about Switchboard, including about the trainings, resources, and technical assistance available to you as an ORR grantee.

Icon for Data Analysis Resource Type

Webinar – Introduction to Data Analysis for Learning and Program Improvement

Archived Webinar
Author(s): Switchboard
Date: March 29, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Project Design and M&E Planning

This webinar was facilitated by Floor de Ruijter, Switchboard Program Officer for Monitoring and Evaluation. By the end of this 60-minute session, you will be able to: Define data analysis in the context of the data-driven program cycle; Describe necessary steps to prepare for data analysis; and Begin analyzing data for learning and program improvement

Icon for Data Analysis Resource Type

Monitoring and Evaluation Glossary

Tool or Template
Author(s): Switchboard
Date: March 27, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Data Collection, Data Quality, Evaluation and Research, Presenting Data, Project Design and M&E Planning, Using Data and Evidence

A lot of terminology can be associated with monitoring and evaluation, and vocabulary definitions can vary widely. Some terms seem to have overlapping definitions–for instance, in the different ways logic models, theories of change and logical frameworks (logframes) can be defined. You can use this glossary to clear up confusion and be sure you understand …

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Icon for Organizational Development Resource Type

Webinar – Introducing Switchboard

Archived Webinar
Author(s): Switchboard
Date: March 20, 2019
Topic(s): Organizational Development

This webinar was presented by Jason Crislip, Switchboard Director, to introduce Switchboard and explain the services available to refugee-service providers.  By the end of this 30-minute session, you will be able to: Describe what the Switchboard program is; Describe the technical assistance, trainings, and resources available to you through Switchboard; and Use Switchboard’s website to …

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Icon for Monitoring and Evaluation Resource Type

Podcast – A Look at Switchboard’s FY19 Needs Assessment

Podcast
Author(s): Switchboard
Date: March 14, 2019
Topic(s): Monitoring and Evaluation, Organizational Development
Subtopic(s): Presenting Data

In this podcast, Switchboard Director Jason Crislip and Program Officer Margaret Gibbon have a 7-minute discussion about how Switchboard’s national needs assessment survey is informing Switchboard’s work in FY19. To read the full needs assessment report, click here.

Icon for Organizational Development Resource Type

Switchboard Info Sheet

Tip Sheet
Author(s): Switchboard
Date: March 5, 2019
Topic(s): Organizational Development

This info sheet provides an overview of Switchboard including the services we offer, the origins of our name, and an introduction to our team. 

Icon for Health Resource Type

Improving Well-Being for Refugees in Primary Care: A Toolkit for Providers

Toolkit
Author(s): CVT
Date: March 4, 2019
Topic(s): Health, Mental Health and Wellness
Subtopic(s): SoT Services, SoT Services

This is a Center for Victims of Torture (CVT)-produced toolkit focusing specifically on improving health care interventions for refugees in the primary care setting in the United States. It was developed based on CVT’s 35 years of providing care to torture and war trauma survivors in Minnesota and 5 years of exporting that care to …

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Boundaries in the Electronic Age

Archived Webinar
Author(s): CVT
Date: January 23, 2019
Topic(s): Mental Health and Wellness, Organizational Development
Subtopic(s): Case Management, SoT Services

This webinar examined ethical and professional practice issues related to the electronic evolution in methods of communication.  Use of internet searches on clients, communication via texting, the use of blogs and help sites, friending on social media sites, were discussed along with things which may require the development of program policies and/or standards. Objectives: After …

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Icon for Child and Youth Development Resource Type

Raising a Girl: A Handbook for Newcomer Mothers and Daughters

Toolkit
Author(s): BRYCS
Date: January 11, 2019
Topic(s): Child and Youth Development, Health, Mental Health and Wellness
Subtopic(s): Child Welfare

This handbook was created for parents and preteens who are new to the U.S. and addresses things that often come up in families raising girls in the United States. It is intended for mothers and daughters or caregivers of girls to read through and talk about together. This can help girls and their caregivers understand …

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Icon for Monitoring and Evaluation Resource Type

Switchboard Needs Assessment Report

Report
Author(s): Switchboard
Date: January 1, 2019
Topic(s): Monitoring and Evaluation

In November and December 2018, Switchboard conducted an initial national-level needs assessment to identify high-priority needs in U.S. refugee resettlement and refugee service provision. The assessment was conducted via an online survey distributed by email to all State Refugee Coordinators, State Refugee Health Coordinators, ORR grantee points of contact, and to members of the legacy …

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